Refund Policy

Levels 0-2 (Telecom Foundations, LTE Essentials, 5G Fundamentals) are completely free and do not require payment. No refund is applicable for free content.

We offer a 7-day money-back guarantee on your first Pro subscription payment. Email us within 7 days of that payment and we refund it in full.

What that means:

• No reason is required. We will not ask you for one.
• No form is required. An email is enough — see section 4.
• You get the full amount of that payment back, not a pro-rated share of it.
• It covers the first payment on a subscription. Later renewal payments are covered by section 3.
• One refund per person or account.

For recurring subscription payments (monthly or annual renewals), refunds are generally not provided. However, if you were charged after cancelling your subscription, please contact us and we will process a refund for the erroneous charge.

To prevent future charges, cancel your subscription from Account Settings before the next billing date. You will retain access until the end of your current billing period.

To request a refund:

1. Email support@telcomaglobal.com, or simply reply to your receipt email
2. Tell us the email address on your account so we can find the payment — nothing else is needed
3. We process refunds within 5-10 business days

That email is the whole process. If you would rather have a tracked ticket you can raise one from our Contact page instead, but it is never required.

Refunds are credited back to the original payment method used during purchase.

If you switch from an annual to a monthly plan (or vice versa), the change takes effect at the end of your current billing cycle. No partial refunds are issued for plan changes mid-cycle.

The guarantee is for people who tried the material and decided it was not for them. It is not a mechanism for taking the library for free. We reserve the right to refuse a refund, and to close the account, where we find bad-faith use — for example subscribing and refunding repeatedly, bulk-downloading or scraping the course library before asking for a refund, or sharing and redistributing content.

This is an anti-fraud provision and nothing more. If you simply did not get value from the course, it does not apply to you: ask within 7 days and you get your money back, no questions asked.

For refund-related queries, email support@telcomaglobal.com or use our Contact page. We aim to respond within 24-48 hours.