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5G/6G AcademyEst. 2009
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Refund Policy

Last updated: October 28, 2026

At 5G/6G Academy by TELCOMA Global, we want you to be satisfied with what you buy. This policy outlines when and how you can request a refund.

Before you pay anything, a free account opens the first module of every course — its lessons and its hands-on exercise — with no card, for good.

See Lifetime Prime Membership

1. Free Content — No Payment Required

The first module of every certification course, the written foundation levels, the tools and the mock exam are free on any account, with no card, and they do not expire. None of this needs a payment, so no refund applies to it.

2. Lifetime Prime Membership and Certification Refunds

We offer a 7-day money-back guarantee on Lifetime Prime Membership. Email us within 7 days of your payment and we refund it in full.

What that means:

  • No reason is required. We will not ask you for one.
  • No form is required. An email is enough — see section 4.
  • You get the full amount of that payment back, not a pro-rated share of it.
  • It covers Lifetime Prime Membership bought through either Razorpay or PayPal, at whichever price you paid.
  • It covers a one-time certification purchase on the same terms: email within 7 days of the payment and we refund it in full.
  • After a refund the membership or certification it paid for ends; your course progress stays on your account.
  • One refund per person or account.

3. Monthly and Yearly Plans Bought Before October 28, 2026

Prime Membership is now a one-time lifetime purchase, with nothing to renew. If you bought a monthly or yearly plan before it changed, that plan carries on as it is. Its first payment carried the same 7-day money-back guarantee; later renewal payments are generally not refunded, but if you were charged after cancelling, contact us and we will refund the erroneous charge.

To stop future renewals, cancel from Account Settings before the next billing date. You keep access until the end of the period you have paid for.

4. How to Request a Refund

To request a refund:

  1. Email support@telcomaglobal.com, or simply reply to your receipt email
  2. Tell us the email address on your account so we can find the payment — nothing else is needed
  3. We process refunds within 5-10 business days

That email is the whole process. If you would rather have a tracked ticket you can raise one from our Contact page instead, but it is never required.

Refunds are credited back to the original payment method used during purchase.

5. Moving to Lifetime

If you are on a monthly or yearly plan and would rather hold Lifetime Prime Membership, write to support@telcomaglobal.com and we will set it up so you are not paying for both.

6. Fair Use of the Guarantee

The guarantee is for people who tried the material and decided it was not for them. It is not a mechanism for taking the library for free. We reserve the right to refuse a refund, and to close the account, where we find bad-faith use — for example buying and refunding repeatedly, bulk-downloading or scraping the course library before asking for a refund, or sharing and redistributing content.

This is an anti-fraud provision and nothing more. If you simply did not get value from the course, it does not apply to you: ask within 7 days and you get your money back, no questions asked.

7. Contact

For refund-related queries, email support@telcomaglobal.com or use our Contact page. We aim to respond within 24-48 hours.